New Users Stuck at Running on Steam
My fiancee had this happen to her, it took us awhile to figure out what was happening.
It turned out that because the game was built with Windows 10 SDK, it made Microsoft Visual Studio 2015 create a dependency on the Universal CRT that Windows SDK has, that Windows 8.1 or less users don't have.
The way to fix it is to install all important updates from Windows
Then you want to uninstall C++ 2015
Reinstall C++ 2015. You can find it here- https://www.microsoft.com/en-us/download/details.aspx?id=48145
Then go here for the package and install it. https://support.microsoft.com/en-us/kb/2999226
@Design-Team, if you're reading this. I know that this is a problem I have come across here and there. I hope that you see this so you know the fix. My friends and I love the game and want to play more with the community. Keep doing a great job.
Thanks for the clear walk through, we didn't know this was an issue. We run Kings and Heroes on Windows 7/8.1/10, however, these machines likely had these packages installed with our standard IT updates.
We will see if we can remove that dependency, there is no intention to only support Windows 10.
Also 8 others on your own support thread