Game Locks-Up Repeatedly, Especially When Loading Town



  • 		Kings and Heroes Lockup
    
    	Symptoms
    

    Total Application Lockup upon returning to town from 'The Cave', showing frozen scene of town area
    Left it sit for over ten minutes, never finishes loading
    Alt+F4 and Close Buttons do not work at all - Must close using Windows Task Manager
    Windows Task Manager indicates the app is 'Not Responding'
    Game was performing fine in dungeon and in town
    Was able to (before lockup) run around town and swivel view around freely
    Only had occasional lag spikes from 1-2 seconds during busy times in town, not enough to worry about
    Problem keeps happening - usually problem shows up when entering into town, but it has also frozen-up suddenly after already being in town, as well.
    I've only ran one dungeon and so have no more dungeon data to offer

    	Measurements During Lockup
    

    Is using 2.48 GB RAM, 25% total CPU across all 4 cores (i.e. each is 1/4 of 25%)
    Graphics Card Utilization: GPU=1%, Framebuffer=11%, Video Engine=0%, Bus=0%

    	Settings and Other Conditions
    

    Test done after a clean reboot
    I've re-installed the game onto an SSD, this did not help symptoms
    Game is running in full-screen windowed mode on one monitor
    Game Resolution of 1920x1080 and Graphics Settings of Medium, no VSYNC
    Windows Defender is OFF
    MS Security Essentials is present but I've disabled it's Real-Time Protection for game testing
    Windows Update is complete except for two Optional MS Monthly Preview ones
    Steam is running in the background but wit none of it's windows open
    Steam version is current
    Windows Task Manager is running and minimized to the System Tray
    Windows Taskbar is on the other monitor
    All Internet Browsers have been shut off during the attempt

    	System Specs
    

    Windows 7 Ultimate 64 Bit and DirectX Version 11
    AMD Phenom II 3.2 GHz Quad-Core
    NVidia GeForce GTX 970 Graphics Card 4GB RAM
    8 GB 1024 MHz DDR3 RAM
    Game and System Drive: Plextor PX-256M3P SSD
    Gigabyte 990FXA-UD3 Motherboard
    Dual 144Hz 27 Inch 1920x1080 Asus Monitors, Extended Desktop mode
    Corsair CX750M 750 Watt Power Supply



  • Your system won't let me upload the dxdiag file nor post the too-long text, for this case.



  • Note: I tried this with Microsoft Security Essentials Real-Time Scan both on and off; same results.



  • 	Incidentally, games that I have successfully used on this system lately include:
    

    Black Desert Online
    Elder Scrolls Online
    The Witcher 2
    Em;yrion
    Skyrim Special Edition
    Pillars of Eternity
    Titan Quest Anniversary Edition
    Elite Dangerous
    Subnautica
    Wurm Unlimited
    Space Engineers
    Ark: Survival Evolved
    Dragon's Dogma: Dark Arisen
    Portal 2
    Sword Coast Legends



  • And I meant to mention that I'm using the US Region, from Ohio.
    I can no longer play at all, it gets stuck every time at a frozen scene of the spawn-in point. Re-verified files using Steam, no troubles there.



  • Hi Shaman-Ra,

    Thanks for the post. We're sorry you're having issues. I've asked our IT team to review and get back with you regarding any additional questions.

    Regards,

    John


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